Customer Service Specialist
Eskridge Eskridge Olathe, KS Olathe, KS Full-time Full-time $22 - $25 an hour $22 - $25 an hour 22 hours ago 22 hours ago 22 hours ago BONUS program up to $800 per quarter! Company PAYS 1st $1000/$2000 of MEDICAL BILLS! 401K with company MATCH & 100% vested from day 1! Company PAID life insurance (2x's your salary)! STD & LTD for less than $5 a paycheck (60% salary while off work)! 10 PAID holidays a year plus vacation & sick pay! Benefits also include medical, Rx, dental, vision with super affordable premiums! Position Summary The customer service specialist role assists our channel partners and customers before, during and after a purchase by engaging in activities designed to enhance the level of customer satisfaction.
Essential Duties and Responsibilities - includes the following, but others may be assigned Review customer purchase orders to ensure order requirements are fulfilled.
Interface with all functional groups to proactively monitor customer delivery.
Work closely with planners to ensure on time delivery.
Diagnose and solve basic technical problems.
Maintain accurate information using ERP, EDI, E-Commerce and other business systems in support of customer service activities.
Monitor lead times for product delivery and have a general understanding of shipping & receiving schedules.
Pro-actively investigate and resolve customer problems and complaints.
Keep operations team, Customer Service Manager and Director of Sales informed of issues that may need further assistance in resolution.
Act as back-up for other team members.
Provide sales team with product support.
Update job knowledge by participating in educational opportunities.
Education and Experience Associate degree or equivalent from two-year college or technical school; or two to five years customer service, inside sales or related experience and/or training with industrial products; or equivalent combination of education and experience.
Job Type:
Full-time Pay:
$22.
00 - $25.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Olathe, KS 66061:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer Service:
1 year (Required) Manufacturing:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Essential Duties and Responsibilities - includes the following, but others may be assigned Review customer purchase orders to ensure order requirements are fulfilled.
Interface with all functional groups to proactively monitor customer delivery.
Work closely with planners to ensure on time delivery.
Diagnose and solve basic technical problems.
Maintain accurate information using ERP, EDI, E-Commerce and other business systems in support of customer service activities.
Monitor lead times for product delivery and have a general understanding of shipping & receiving schedules.
Pro-actively investigate and resolve customer problems and complaints.
Keep operations team, Customer Service Manager and Director of Sales informed of issues that may need further assistance in resolution.
Act as back-up for other team members.
Provide sales team with product support.
Update job knowledge by participating in educational opportunities.
Education and Experience Associate degree or equivalent from two-year college or technical school; or two to five years customer service, inside sales or related experience and/or training with industrial products; or equivalent combination of education and experience.
Job Type:
Full-time Pay:
$22.
00 - $25.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Olathe, KS 66061:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer Service:
1 year (Required) Manufacturing:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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