Customer Service Representative
Olathe, KS Olathe, KS Estimated:
$30.
5K - $38.
6K a year Estimated:
$30.
5K - $38.
6K a year 1 day ago 1 day ago 1 day ago What will your job look like? The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips.
The CSR is the front-line representative of Medical Transportation Management (MTM).
This position is located at our office in Olathe, KS.
Shift:
Monday- Friday 6am-3pm CST What you'll be doing:
Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing MTM systems Listen and obtain information from callers in a professional, systematic and organized manner Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures Assume responsibility for self-development and career progression Maintain flexibility in efforts to provide quality service to our members and help MTM achieve business and operational goals Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM standards May be required to work weekends and/or holidays, as needed Maintain confidential information standards within a fast-paced environment Relate to a diversity of customers and requests Identify with customer needs and circumstances Tactfully question and obtain necessary information Recognize, handle and refer situations of an emergent nature All you need is:
High school diploma or G.
E.
D equivalent Typing speed of 30 wpm or greater Knowledge of Microsoft Outlook and Word Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Even better if you have:
Previous experience working in a customer service call center Exemplary communication and phone skills Outstanding organizational and multi-tasking skills Ability to maintain high level of confidentiality MTM Transit Incentives:
Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Short term and Long term disability Health Savings Account (HSA) Flexible Spending Account (FSA) Leadership Mentoring Opportunities These benefits may not be available at all locations Equal Opportunity Employer:
MTM is an equal opportunity employer.
MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.
If you are in need of accommodations, please contact People & Culture.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$30.
5K - $38.
6K a year Estimated:
$30.
5K - $38.
6K a year 1 day ago 1 day ago 1 day ago What will your job look like? The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips.
The CSR is the front-line representative of Medical Transportation Management (MTM).
This position is located at our office in Olathe, KS.
Shift:
Monday- Friday 6am-3pm CST What you'll be doing:
Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing MTM systems Listen and obtain information from callers in a professional, systematic and organized manner Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures Assume responsibility for self-development and career progression Maintain flexibility in efforts to provide quality service to our members and help MTM achieve business and operational goals Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM standards May be required to work weekends and/or holidays, as needed Maintain confidential information standards within a fast-paced environment Relate to a diversity of customers and requests Identify with customer needs and circumstances Tactfully question and obtain necessary information Recognize, handle and refer situations of an emergent nature All you need is:
High school diploma or G.
E.
D equivalent Typing speed of 30 wpm or greater Knowledge of Microsoft Outlook and Word Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Even better if you have:
Previous experience working in a customer service call center Exemplary communication and phone skills Outstanding organizational and multi-tasking skills Ability to maintain high level of confidentiality MTM Transit Incentives:
Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Short term and Long term disability Health Savings Account (HSA) Flexible Spending Account (FSA) Leadership Mentoring Opportunities These benefits may not be available at all locations Equal Opportunity Employer:
MTM is an equal opportunity employer.
MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.
If you are in need of accommodations, please contact People & Culture.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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