Personal Banking Associate

Company Name:
Commerce Bank
The Personal Banker position will serve on our frontline as a face of Commerce Bank. This key branch team member will be primarily responsible for providing the optimal customer experience. In this role, you will have the opportunity to deliver personal service across multiple business lines, which will include sales and service activities. This requires skills in multi-tasking, effective communication and a high level of efficiency and accuracy in your work. On a typical banking day, you will enjoy a significant level of customer contact and requests. The Personal Banker will be responsible for maximizing customer interactions while executing Commerce Banks expectations and assisting in meeting the branch teams goals. This process will be done by obtaining and evaluating customer information and developing recommendations to match and satisfy customer needs. This position will provide a great level of skill, knowledge and experience for your career and professional development. The Personal Banker may have the opportunity to assist at various branches within a region (other than base location).
At the Personal Banking Associate level, incumbents are generally dedicated to high-volume service transactions but should have a working knowledge of basic sales interactions.
Required: High School Diploma or Equivalent
Preferred: College Degree
Thorough knowledge of retail products, philosophy, policy, procedures, and documentation
Effective leveraging of sales process within interactions, cross-selling and referral skills
Ability to analyze information and to evaluate results
Exhibits effective communication skills with supervisor and peers.
Self-identifies necessary steps to carry out the sales and service process
Takes ownership: Sees customer interactions through to conclusion and/or problem resolution
Experience preferred:
Previous cash handling.
Previous experience identifying customer needs and opportunities.

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