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QA Technician I

Company Name:
TVH in the Americas
BASIC FUNCTION
A hands-on position responsible for processing daily nonconformance products, noting all discrepancies in QA database. Sort N/C returns from DC's. Assist and analyze customer complaints and claims through CRM.

RESPONSIBILITIES/QUALIFICATIONS
Process daily nonconformance from Kansas warehouse. Perform detailed evaluation of product and document accordingly
Fields customer initiated claims concerning product quality in general. Evaluates product to verify nonconformance
Process daily defective returns from other DC's. Suggest final disposition of product
Follows up on rejected defective returns through CRM with sales. Give detailed reasons, photos and options for return to customer.
Must possess some mechanical knowledge of fork truck or automobile workings
Must have excellent computer skills with A+ system, Word, and Excel
Good understanding of part fit and function on our products
Requires customer service experience.
Must be able to work well with others.
Self-starter with excellent communication skills needed.

To be eligible for a posted position, you must meet the minimum hiring specifications for the position, be capable of performing the essential functions of the job, with or without a reasonable accommodation, be an employee in good standing in terms of your overall work records and generally have been in your current position for a minimum of six months.

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